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STORE POLICY

Effective Nov 5, 2024

Welcome to River Haze! We are pleased to provide you with high-quality pet products and exceptional customer service. This Store Policy outlines the terms and conditions that govern your use of our website and services. By accessing our website and making purchases, you agree to comply with and be bound by the following policies:

1. Ordering and Payments

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A. Order Placement: All orders placed through our website are subject to acceptance and availability.

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B. Payment: We accept payment through [list accepted payment methods]. Payment must be received in full before orders are processed and shipped.

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C. Order Confirmation: Upon placing an order, you will receive an email confirmation with your order details. This email does not constitute acceptance of your order, but rather a confirmation that we have received it.

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2. Shipping

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A. Shipping Methods: We offer shipping options including [list available shipping methods].

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B. Shipping Charges: Shipping charges are calculated based on the weight of your order and the shipping method selected. These charges will be displayed during the checkout process.

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C. Delivery Time: Delivery times may vary depending on your location and the shipping method chosen. We aim to process and ship orders promptly, but we cannot guarantee specific delivery dates.

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3. Returns and Exchanges

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A. Return Policy: We accept returns within [number] days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

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B. Exchange Policy: Exchanges are subject to availability. If you need to exchange an item, please contact us to arrange the exchange.

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C. Refunds: Refunds will be issued to the original method of payment once the returned items have been received and inspected. Shipping charges are non-refundable unless the return is due to an error on our part.

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4. Product Availability and Descriptions

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A. Availability: Product availability may vary and is subject to change without notice. We strive to keep our inventory accurate and up-to-date.

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B. Product Descriptions: We make every effort to accurately describe our products and display clear images. However, variations may occur, and colors or sizes may differ slightly from what is displayed on your screen.

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5. Privacy and Security

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Privacy Policy: We are committed to protecting your privacy and safeguarding your personal information. Please refer to our Privacy Policy [include link] for details on how we collect, use, and protect your information.

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6. Contact Us

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If you have any questions or concerns about our Store Policy, please contact us at [contact information].

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7. Amendments

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We reserve the right to update or modify this Store Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.

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Thank you for shopping at River Haze! We appreciate your business and strive to provide you with a pleasant shopping experience.

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Last Updated: Oct 20, 2024

Payment Methods

Payment Methods

  • Credit / Debit Cards

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Monday-Friday : 8am-5pm
Saturday-Sunday: Closed

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Email: info@riverhaze.shop

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