SHIPPING & RETURNS
Effective November 5, 2024
Welcome to River Haze! We are committed to providing you with exceptional pet products and services. This Shipping and Returns Policy outlines our procedures regarding shipping, delivery, returns, and exchanges. By placing an order with us, you agree to the following terms:
1. Shipping Information
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A. Shipping Methods: We offer the following shipping methods:
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Standard Shipping
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Expedited Shipping
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Local Pickup (if applicable)
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B. Shipping Charges: Shipping charges are calculated based on the weight of your order and your location. Shipping costs will be displayed during the checkout process before you complete your order.
C. Processing Time: Orders are typically processed within 1-3 business days. During peak seasons or promotions, processing times may vary. We strive to ship orders promptly once they are processed.
D. Delivery Time: Delivery times vary depending on the shipping method selected and your location. Standard shipping typically takes 3-7 business days, while expedited shipping options may be available for faster delivery.
E. Tracking: Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your shipment using the provided tracking number.
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2. Returns and Exchanges
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A. Return Policy: We accept returns within 30 days of delivery for a refund or exchange. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
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B. Return Process:
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Contact us at info@riverhaze.shop to initiate a return request.
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Pack the item securely in the original packaging and include a copy of the original packing slip or order confirmation.
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Ship the item back to us using a trackable shipping method. The customer is responsible for return shipping costs, unless the return is due to an error on our part.
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Once we receive and inspect the returned item, we will process your refund or exchange within 3 business days.
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C. Exchanges: Exchanges are subject to availability. If you need to exchange an item for a different size or color, please contact us to arrange the exchange. Additional shipping charges may apply.
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D. Refunds: Refunds will be issued to the original method of payment used for the purchase. Shipping charges are non-refundable unless the return is due to an error on our part.
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3. Damaged or Defective Items
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If you receive a damaged or defective item, please contact us immediately at info@riverhaze.shop. We will work with you to resolve the issue promptly, either by issuing a replacement or providing a refund.
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4. Contact Us
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If you have any questions or concerns about our Shipping and Returns Policy, please contact us at info@riverhaze.shop. Our customer service team is here to assist you and ensure your satisfaction.
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5. Amendments
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We reserve the right to update or modify this Shipping and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.
Thank you for shopping at River Haze! We appreciate your business and strive to provide you with a positive shopping experience.
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Last Updated: October 20, 2024